Website and UK Privacy Notice

What This Notice Covers

This notice covers toppertracker.app, its support service, and our handling of information connected with offering Topper Tracker to people in the UK. The Apple app notice and Android app notice explain collection storage and platform features. Optional test-build feedback has a separate feedback notice.

Website Requests and Security

Cloudflare hosts and protects the website. Visiting it involves technical request information such as your IP address, requested address, browser information, and request time. This is used to deliver pages, investigate faults, and prevent abuse. The support form uses Cloudflare Turnstile and short-term submission limits; Turnstile receives technical device and browser signals and the form verification request includes your IP address.

We rely on our legitimate interests in providing a reliable, secure website and preventing spam. We limit the information used for these purposes and do not use it for behavioral advertising. Cloudflare describes its own processing, including its role for Turnstile signals, in its Privacy Policy and Turnstile Privacy Addendum. Technical records are subject to the relevant service’s retention settings and policies; support messages are not intentionally written to website application logs.

Support Messages

The support form requests a reply email address, device, model, operating-system version, app version, topic, and message. Your name is optional. For privacy requests or enquiries that do not concern a particular device, you can email us directly instead of completing those device fields.

We use these details to answer you, troubleshoot problems, and handle privacy requests. Routine support is based on our legitimate interests in answering enquiries and supporting the app. Handling a data-rights request or another statutory duty is based on compliance with our legal obligations. Providing information through the support form does not subscribe you to marketing.

Cloudflare processes the submission and Resend delivers it to our support mailbox, hosted through Apple iCloud Mail. The website does not create a separate support-message database. Routine support correspondence is deleted within 12 months after the request is resolved. We may keep relevant messages longer when necessary for an ongoing dispute or legal obligation, and review that need when it ends. Email delivery providers may retain delivery records or backup copies under their own limited retention arrangements.

Browser Storage and Your Choice

The guide can remember which device’s instructions you selected using the browser-storage key topper-guide-device. Saving a new preference is optional: use “Remember my device choice on this browser” in the guide. Uncheck it to remove the stored choice. It contains only a device category, is not sent as a visitor identifier, and is not used for advertising or tracking. If saved, it remains until you change or remove it or clear your browser storage.

The site also uses technical mechanisms needed to deliver pages and protect the support form. We do not add advertising or behavioral-tracking cookies in our website code. Third-party websites you choose to open have their own storage and privacy practices.

Service Providers and International Processing

We use Cloudflare for public website hosting and security; OpenAI Sites, using Cloudflare infrastructure, for the owner-private test-feedback service; Resend for email delivery; and Apple iCloud Mail for the support mailbox. Access to support and feedback is limited to the developer and service providers needed to operate those services. We do not sell your personal information.

Topper Tracker operates from the United States. Information may be processed outside the UK, including in the United States and countries where our providers operate. Cloudflare and Resend publish data-processing terms that include standard contractual clauses and UK transfer provisions. OpenAI publishes processing terms for Sites and its business services, and Apple publishes terms for its iCloud services. Contact us for information about the transfer arrangements relevant to your information or copies of applicable safeguards, where available.

Cloudflare data-processing terms · Resend data-processing terms · Apple privacy information · OpenAI Sites processing terms

Your UK Data Protection Rights

Depending on the information and circumstances, you can ask for access, correction, deletion, restriction of processing, or a portable copy. You can object to processing based on legitimate interests. Where we rely on consent, you can withdraw it for future processing; withdrawal does not change the lawfulness of earlier processing. These rights have legal limits, which we will explain if relevant.

Email support@toppertracker.app with enough information to find your request or report. We will ask only for verification reasonably needed to protect your information. We normally respond to data-rights requests within one month and explain any lawful extension. Your app’s collection remains under your control on your devices and, where enabled, in your private cloud account; use the app’s export and deletion controls for that data.

We do not make decisions with legal or similarly significant effects about you through automated profiling.

Questions and Complaints

Please contact us if you have a privacy concern. We will acknowledge your complaint and investigate it. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint; you do not have to wait for us to agree with your complaint.

Changes

We will update this notice when relevant processing changes and revise the effective date. We will give additional notice where required for a material change.